KIOSK
Faster service, shorter queues.
Guests order and pay at the kiosk, while the visual menu and extras help raise the basket value.
Details
CASE STUDY · MEXKITCHEN
FROM FOOD TRUCK TO A MULTI-SITE CHAIN.
Street food speed, with a restaurant system behind it.
MexKitchen started in 2014 with a food truck and now runs several permanent locations. Here is how OneMin helps them serve fast and build their own customer base.
Kiosk and branded appLoyalty and pre-orderingEvery order on one screen
THE STORY
STARTED ON THE ROAD. NOW A CHAIN.
MexKitchen hit the road in 2014 with its own food truck, touring festivals and events. Guests wanted a permanent place, so the first restaurant opened in Buda in 2016, followed by Érd in 2021.
Over the years the small mobile unit grew into a multi-site brand. With that came a realisation: growth needs more than good food – it needs a well-built digital system in the background.
CHALLENGES AND SOLUTIONS
WHAT HOLDS BACK EVERY GROWING STREET FOOD
01
Service and queues
At peak times the counter is the bottleneck.
Lunchtime counter queue
Dozens want to order at once; people at the back walk away.
Kiosk
Guests order and pay themselves, the queue splits.
Low basket value
In a hurry nobody browses, extras go unsold.
Kiosk & app
The visual menu suggests extras and sides.
Few staff, many tasks
When every order goes through the counter, everyone is overloaded.
Kiosk & app
They take over part of order taking, staff can focus on guests.
02
Kitchen and orders
Many channels, lots of paper, lots of mistakes.
Paper notes
Handwritten modifications, lost requests, wasted food.
Kitchen display
Every order clear, with modifications, in sequence.
Four tablets, one dispatcher
Counter, Wolt, Foodora, website – each beeps on its own device.
Restaurant system
All channels flow into one system and one screen.
Unpredictable load
You never know when twenty orders arrive at once.
Pre-ordering
Prepaid orders with pickup times let the kitchen plan.
03
Guests and revenue
Growth needs your own returning guests.
The guest belongs to the platform
Commission on every order, guest data stays with the platform.
Own app & website
No platform commission, guest data stays with you.
Guests don’t come back
They visit once, then forget – nothing reminds them.
Loyalty system
Points, coupons and notifications bring them back.
THE SOLUTION
WHAT MEXKITCHEN USES FROM ONEMIN
Not separate tools, but one connected system: every order lands in the same place, wherever it comes from.
BRANDED APP AND WEBSITE
Your own customer base, your brand.
Guests pre-order and pre-pay, choose their pickup time and skip the counter queue.
DetailsLOYALTY
Guests come back.
Points and coupons in the own app and website turn one-time guests into regulars.
DetailsRESTAURANT SYSTEM
Everything in one hand.
Counter, kiosk, app, website, Wolt and Foodora orders flow into one system, and the owner sees the numbers from anywhere.
Details
WHY PRE-ORDERING?
GUESTS PLAN AHEAD. THE KITCHEN PREPARES AHEAD.
Pre-ordering works for everyone: guests don’t wait, the restaurant can plan and the kitchen works calmer.
Convenient for guests
A few taps in the app, paid in advance, then just pick up the ready meal.
Higher basket value
Browsing calmly, guests add more extras and sides.
Plannable kitchen
Knowing pickup times, the kitchen can schedule work and ingredients better.
Kitchen display
Orders from every channel on one screen, in sequence, paper-free.
OUR FAVORITE
CUSTOMERS' OPINIONS
Since then I can see my restaurant from anywhere in the world
Since we started using OneMin, everything has become simpler. Orders arrive accurately, there’s no chaos in the kitchen, and I can finally see the whole business, even when I’m not in the restaurant.
OUR SYSTEM IS USED BY MORE THAN 400 RESTAURANTS NATIONWIDE
WANT TO WORK LIKE THIS?
Tell us how your place works and we’ll show you what each OneMin service would bring you.
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